Underpaid for straneous duties, chaotic flow & training, early but growing stage of Administrative & Dispatching development

The first day started working at Care2U or (Care365 Management, LLC) was so estranged as we (the other trainee & myself) were ordered a black dusty car to go to Plainview to meet "a lot of important people" at the headquarters.

We met we retained computer & application logins, had a lunch with them conversing in the conference room (in a small suite). Then we finished out the day on the computerized training. Second day was in the basement where we'd be working daily, operational manager continuously interrupted during training on our daily duties for meetings, phone calls, & managing the couple of Admin on the floor taking calls, while positively apologizing. Then we'd be told to go into the back 2 rooms with the other 2 and read up on manuals in SharePoint or shadow. One room air conditioned & the other a hot air bubble with a residential backyard & neighbors, stray cats etc. out the window. They had 2 fridges full of water or seltzers for everyone, granola bars, & coffee for free.

The hardest part of the job I observed was being a secretarial, biller, & a dispatcher simultaneously with surveilling the submissions of health consent forms before services could be rendered to the home via the dispatcher (still you, stressful & mentally taxing). I also experienced an employee resign, one of the field nurses through her a small party in the back room with a cake. She told me (not that it was the reason she resigned) it was frustrating trying to walk geriatric patients through filling the electronic consent forms on our smartphones because their challenged with technology, unlike younger adults, elder people are the primary customer of the company. Filling out the consent forms (credit card, HIPPA, Insurance billing, acknowledgement of service, and so many others you have to remember based on the scenario) is complex, and for the elders often confusing because of the wordings like "dependent", etc. All the while having to stay in correspondence in 7 to 8 different chats for various reasons about these patients, Assisted living facilities and the ongoing dispatching.