Care2U Delivers Terrible Experience of 'Care365 Management, LLC’ for an Intake Specialist
Underpaid for straneous duties, chaotic flow & training, early but growing stage of Administrative & Dispatching development
The first day starting to work at Care2U or (Care365 Management, LLC) was so estranged as we (the other trainee & myself) were ordered a black dusty car to go to Plainview to meet "a lot of important people" at the headquarters. We retained computer & application logins, had a lunch with them conversing in the conference room (in a small suite).
Then we finished out the day on the computerized training. Second day was in the basement where we'd be working daily, operational manager continuously interrupted during training on our daily duties for meetings, phone calls, & managing the couple of Admin on the floor taking calls, while positively apologizing. Then we'd be told to go into the back 2 rooms with the other 2 and read up on manuals in SharePoint or shadow. One room air conditioned & the other a hot air bubble with a residential backyard & neighbors, stray cats etc. out the window. They had 2 fridges full of water or seltzers for everyone, granola bars, & coffee for free.
The hardest part of the job I observed was being a secretarial, biller, & a dispatcher simultaneously with surveilling the submissions of health consent forms before services could be rendered to the home via the dispatcher (still you, stressful & mentally taxing). I also experienced an employee resign, one of the field nurses through her a small party in the back room with a cake. She told me (not that it was the reason she resigned) it was frustrating trying to walk geriatric patients through filling the electronic consent forms on our smartphones because their challenged with technology, unlike younger adults, elder people are the primary customer of the company. Filling out the consent forms (credit card, HIPPA, Insurance billing, acknowledgement of service, and so many others you have to remember based on the scenario) is complex, and for the elders often confusing because of the wordings like "dependent", etc. All the while having to stay in correspondence in 7 to 8 different chats for various reasons about these patients, Assisted living facilities and the ongoing dispatching.
Meet Allen Dine, Care2U's VP of Operations! …. Allen currently leads our product development and service roll-out. Learn more about Allen and the rest of our team on our website. “ - @care2u_health
“Meet Rich Straub, Care2U Director of Community Paramedicine! Rich joined the Care2U team earlier this year with ten years of experience in 911 and critical care emergency medical Services in the Greater New York region.” @care2u_health
“Meet Meredith, Care2U Director of Nursing & Field Operations! Meredith comes to Care2U with 30 years of experience spanning a number of specialties. Learn more about Meredith and the rest of the Care2U team at the link in our bio.” - @care2u_heatlh
“Say "hello" to John Bayeux, Care2U Director of Business Development! John joined the Care2U team in 2022, bringing years of experience working in the Long Term Care industry, both as a Homecare Director and as a Consultant. Learn more about John and the rest of the Care2U team on our website.” - @care2u_health
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1+ Year start-up, as Intake Specialist, you work in a 2 rm. Basement & defective computer equipment. 1 small bathroom for everyone in condensed space shared with field nurses as well when they come in to replenish their field equipment. Underpaid for strenuous duties, chaotic flow & training, early but growing stage of development.
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